New research from Uswitch has revealed widespread billing mistakes among energy suppliers, costing customers around £280 million.
Recent upgrades to new billing systems by a number of the big six energy suppliers are being blamed for many of the issues. Between 7.5% and 15.8% of customers were charged too much due to supplier errors, and ScottishPower customers are the most likely to be affected.
Uswitch’s energy expert Tom Lyon, highlighted the financial difficulty that these mistakes can make for households:
“It’s unacceptable that customers are picking up the cost of suppliers’ mistakes. Households are already facing sky-high energy bills and simply can’t afford simple blunders.
Correct bills are essential for people to stay in control of their energy and are the least customers should expect.”
At Harrington Brooks, we know that when money is tight, paying over the odds for your energy just isn’t an option. That’s why we have partnered up with Uswitch, to offer our customers the opportunity to find the best value tariff for their needs and switch suppliers, in a way that is hassle free and at no extra cost to them.