Universal Credit logo

Universal Credit

Universal Credit is a benefit to support people on a low income or who are out of work. It’s currently being rolled out across the UK.

We signpost our customers to the Universal Credit in Action YouTube videos, as well as providing information on applying for the benefit.

Gov.uk Universal Credit guide
0800 328 5644

Macmillan Cancer Support


Macmillan is a charity aimed at providing support to those affected by cancer. This covers emotional support, health care tips and financial advice.

We support all our customers with cancer by signposting them towards Macmillan’s services, including Macmillan’s guides on debt and cancer.

Macmillan website
0800 808 00 00

Victim Support

Victim Support

Victim Support is an independent charity providing specialist emotional and practical support to victims of all crimes, whether or not the incident has been reported to the police.

When appropriate, we’ll signpost customers to Victim Support and offer advice about how they can help them with crime or traumatic events.

Victim Support website
0808 16 89 111

Calling Citizens Advice

Citizens Advice

Citizens Advice provides free, confidential and independent advice to help people overcome their problems.

We signpost our customers in England and Wales to Citizens Advice for advice on a range of issues. If you’re in Scotland, a separate Citizens Advice Scotland service is available.

Citizens Advice website
03454 04 05 06

Vulnerable customers


Samaritans is a charity that offers support to people in emotional distress.

Samaritans is available round the clock, every single day of the year, for anyone who is struggling to cope. You can call Samaritans for free from any phone.

Samaritans website
116 123

Providing support to people


Mind is a mental health charity, providing help for people with mental health problems.

We signpost anyone struggling with mental health issues towards the charity.

Mind website
0300 123 3393

Age UK logo

Age UK

Age UK is a charity that aims to provide information and advice, and tackle loneliness among older people. They speak to people who are struggling, send out advice guides and give them the information they need to combat a range of issues.

They don’t use any financial jargon and explain solutions clearly so we signpost older people struggling with debt issues towards them.

Age UK
0800 055 6112

The information on this page is provided free of charge, we do not receive any fee or commission for introductions and we are not an official partner with any of the charities or services listed. We simply recognise that customers who have issues with debt may also benefit from using additional support services. We hope that you will find this page useful.

We regularly signpost customers to the above charities and services, but there are more resources and help available. To find what you are looking for, please see the below complete list, featured in alphabetical order based on the header blocks. We encourage you to scroll down to see the full list of services we signpost customers to.



Working to reduce alcohol misuse and harm and supporting those with drinking issues.


0300 123 1110

Offering support for those with drinking issues to discuss their problems and recover from alcoholism.


0800 9177 650

Supporting those struggling with drug or alcohol abuse to make positive changes for their health.


020 7251 5860​

Benefits and Income

Benefits and Income

Helping people with financial difficulties identify the benefits and tax credits they can claim.


Benefits calculator that lets you check the benefits you’re eligible for.


Supports access to benefits and grants, and helps put you back on track with your finances.


0300 777 7772



Supports those suffering a loss of someone close by providing bereavement advice.


0808 808 1677

Supports children or families dealing with the loss of a child.


0800 02 888 40

Domestic Abuse

Domestic Abuse

Provides a 24-hour freephone helpline for women and children experiencing domestic violence.


0808 2000 247

Gives details on recognising the signs of domestic violence and provides further contacts.


Elderly People

Elderly People

Helping elderly people stay active and independent by ensuring they’re not alone.


0845 608 0122

Signposting older people and providing them with more details and contacts.




Provides support for members of the armed forces, veterans and their families.


0800 731 4880

Providing lifelong support for members of the armed forces community.


0808 802 8080

Offering help and support for all of the UK’s members of the armed forces, veterans and their families.


0207 901 8900

Supporting veterans with mental health issues like trauma, anxiety, depression and post-traumatic stress disorder.


0800 138 1619

Providing job advice and details of vacancies for veterans transitioning to civilian life.


0800 0098 015



Providing a support service for people looking to move on with a criminal record.


01634 247350

Hearing Impaired

Hearing Impaired

Supporting people with the practical and emotional challenges of hearing loss, their families and their friends.


0300 111 1113

Providing advice in a range of areas for people with complex communication needs.


0300 330 9256

Providing information for those dealing with hearing loss and tinnitus.


0808 808 0123



Supporting and caring for those with any terminal illness and their family members.


0800 090 2309

Educating to provide knowledge about the causes of diabetes, and information for people with the condition.


0345 123 2399

Supporting people living with all heart conditions, and conducting research into those conditions.


0300 330 3311

Supporting people living with dementia and providing an understanding of the care needed.


0800 888 6678

Providing support for people living with Alzheimer’s and dementia to keep them connected to their friends and families.


0300 222 11 22

Supporting those who have suffered a stroke to get the care they need and make the best recovery they can.


0303 3033 100

Enabling those living with Multiple Sclerosis to live their best possible lives.


0808 800 8000

Supporting those with motor neurone disease to make sure they have access to care.


0808 802 6262

Learning Difficulties

Learning Difficulties

Working to ensure that disabled people have access to the same opportunities as everyone else.


0808 800 3333

Supporting people with learning disabilities to get the right help and advice for their situation.


0808 808 1111

Providing support for people with learning disabilities across the UK.


01908 230100

Helping disadvantaged people to gain transferable skills and employment opportunities.


0800 389 0078

Giving dyslexic people in the UK the opportunity to reach their full potential.


0333 405 4567

Supporting people with autism including those with Asperger syndrome and their families.


0808 800 4104

Mental Health

Mental Health

Offering help and support for anyone affected by mental illness, including money management advice.


0300 5000 927

Working alongside people with mental health to improve their mental wellbeing.


020 7780 7300

Providing emotional support and helping improve the lives of those with mental health problems.


0300 304 7000



Providing relationship support for everyone, including family members, partners, friends and colleagues.


0300 100 1234

Supporting families dealing with life events and changes, including relationship breakdowns.


0808 800 2222

Helping couples dealing with relationship difficulties by providing counselling.


0800 389 3801

Sight Impairment

Sight Impairment

Supporting anyone with sight loss or vision problems and providing practical help to deal with this.


0303 123 9999

Providing support for children and young people who are blind or partially sighted.


01908 240 831

Single Parents

Single Parents

Supporting single parents including those struggling with debts or other money issues.


0808 802 0925

Translation Services

Translation Services

Providing a translation service to enable understanding – fees apply for this service.


0800 169 2879

Young People

Young People

Offering information and support on a range of subjects for under 25s in the UK.


0808 808 4994

Other Useful Services

Other Useful Services

Provides emotional and confidential support with a range of issues and details of relevant services throughout the UK.


01708 765200

Providing details of a list of patient support services, self help groups and charities.


Supporting people working to overcome obesity make sustainable changes to their lifestyle.


01304 898370

Providing a support service for people with eating disorders to make a full recovery.


0808 801 0677

Providing emotional support and practical tips for people dealing with eating disorders.


03000 1101213

Providing assistance, advice and support for refugees and asylum seekers in the Kingston upon Thames area.


020 85470115

Supporting carers and helping ensuring they have access to their rights and entitlements.


0808 808 7777

Providing guidance and support across all Government areas, including benefits and housing.