DEMSA

DEMSA is the DEbt Managers Standards Association.

We're proud to be DEMSA members

DEMSA promotes good practice in the debt management industry to protect the interests of the public and the lenders to whom they owe money. DEMSA's code of practice is approved by the OFT and as such, membership of DEMSA is subject to a rigorous auditing process to ensure the quality of service.

"Companies who display the DEMSA /OFT Approved code logo are offering you reliable customer service." - Say the OFT, click the leaflet to the right to read more.

Harrington Brooks adheres to a code of conduct that promotes consumer's interests beyond the basic requirements of the law. All members of DEMSA are bound by these terms which covers the following areas:

• Clear and truthful advertising.
• Clear written pre-contractual information for consumers provision of clear and fair contract terms.
• Protection of all client's deposits or prepayments.
• Full compliance with the OFT's Debt Management Guidance.
• Working together with clients to serve the lenders with clear and accurate repayments proposals.
• User-friendly complaint handling procedures, including conciliation and independent redress if things go wrong.

Harrington Brooks has representation on DEMSA Board or Directors and is committed to furthering its development.