“We are extremely satisfied with the level of service and professionalism combined with a friendly attitude of all the staff we spoke to, and would like to thank everyone at Harrington Brooks very much.”
Mr and Mrs B, Liverpool
“We were really pleased with the efficient way that Harrington Brooks handled our enquiry and by the speed in which our mortgage was finalised.”
Mr and Mrs S, Birmingham
“I found the staff at Harrington Brooks were all very polite, helpful and understanding. I couldn’t fault the level of service we received from start to finish.”
Mr J, Warrington
Quick Enquiry
Careers
Harrington Brooks are one of the longest established financial solutions companies in the country, with over 10 years experience in the sector and over 12,000 paying clients.
We offer a range of alternative financial solutions such as Debt Management Plans, IVA’s, a bankruptcy service, help with repossession and unsecured loans. More information about the company can be found on our website.
If you think you have what it takes to work for the Harrington Brooks team, please complete the application form (download application form here) and email recruitment@harringtonbrooks.co.uk with a covering later stating why you are suitable for this role. Alternatively, please send a completed application form and covering letter to:
Harrington Brooks Ltd,
HR Department,
Jackson House,
Sibson Road,
Sale,
M33 7RR
The Cash Collector is responsible for contacting customers and increasing payers throughout all stages of the Debt Management plan or IVA. This role is a sales role and the role holder will have to meet targets in a fast moving pressurised sales department
Main Duties:
You will be responsible for contacting customers by telephone, letter, text and e-mail at specific points in the sales process to obtain payment or commitment to pay. This is a bonus driven role and you will be expected to hit monthly targets.
You will be good at overcoming objections or resolving queries that the customer may have to ensure the customers remain on their repayment program.
You will also be responsible for spotting opportunities to sell other Harrington Brooks products such as Direct Debits and Payment Protection Insurance
Key Skills:
You will have experience working in a Debt Management business or in a similar Cash Collection role
You will have excellent telephone skills in over coming objections and gaining commitment and a strong understanding of our customers and empathy with their current financial circumstances
You must have a willingness to be flexible dependant upon the demands of the business
Salary:
Salary on request.
Hours Of Work:
You will be contracted to work 40 hours per week on a rotational shift basis
Handling inbound and outbound calls from our client’s creditors.
Handling inbound post and spreadsheets.
Main Duties:
Handling inbound calls from creditors
Making outbound calls to negotiate offers with clients creditors
Complying with the companies Data Protection policies
Handling post & spreadsheets from creditors
Updating creditor information onto our in-house system
The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All employees are required to be professional, co-operative and flexible in line with the needs of the post.
Key Skills::
Experience working in a debt management business in a similar role is desirable
Minimum 6 months experience inbound or outbound call centre environment
Good verbal communication skills
Good attention to detail with a high degree of accuracy in data input
Computer literate, MS Word, excel , and email
To be able to work in a target driven environment
To be able to prioritise work loads in a changing environment
Able to work as part of a team with a flexible but organised approach to completing tasks
Excellent time keeper
A drive for customer satisfaction
Salary:
Salary on request.
Hours of Work:
Between 8am & 9pm Monday to Friday, 9am to 1pm Saturday
Shifts may operate on a rota-based system.
To resolve and process customer enquiries, identifying and understanding customer needs and providing a consistently high quality service using various methods of communication including telephone, email, letter and fax.
Providing excellent customer service to clients and to work towards the achievement of maximum profitability and growth in line with company vision and values.
Key Skills:
Resolve, high volume customer enquiries investigating and resolving routine customer complaints at first point of contact to ensure delivery of an efficient and effective service to the customer
Provide accurate information on products and services to ensure consistency across the organisation
Update and maintain customer account records with accurate and appropriate information / data.
Respond to customers through a variety of channels including telephone (both inbound and outbound), internet and written correspondence as appropriate
Strive to achieve targets and objectives set by Team Leader
Work flexibly to meet customer demands and workload.
Identifying additional sales potentials and refer accordingly.
The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All employees are required to be professional, co-operative and flexible in line with the needs of the post.
Salary:
Salary on request.
Hours of Work:
Between 8am & 9pm Monday to Friday, 9am to 1pm Saturday
The Account Manager is responsible for contacting customers after they have made their first payments on their Debt Management Plan. For our Customers this is the hardest part of the plan due to the fact that they will be being contacted by Creditors.
You will provide re-assurance to them, ensure their payment plans are set up correctly, gather any outstanding documentation and look for opportunities to offer additional Harrington Brooks products. You will have your own client base and be their point of contact for their first 3 months on the plan
Main Duties:
Responsible for contacting customers by telephone, letter, text and e-mail to ensure that they understand the Debt Management procedure
To agree new payments where necessary
To offer Direct Debit as an option for payment.
Up-sell the company’s product range in order to achieve monthly targets.
Responsible for overcoming objections or resolving queries that the customer may have to ensure the customers remain on their repayment programme
Adheres to all company policies, procedures and business ethics
Meets company requirements in areas of personal character, commitment, organizational and selling skills, and work habits
Interact and cooperate with all company employees.
Key Skills:
Experience working in a Debt Management business is desirable
Experience in a call centre, customer centric role is essential
Excellent telephone skills in over coming objections and gaining commitment
Strong understanding of our customers is essential
Works well in a team environment and individually.
Enjoys working in a fast paced, high volume environment.
Willingness to be flexible dependant upon the demands of the business is essential
Salary:
Salary on request.
Hours of Work:
40 hours per week
On a rota covering Monday to Thursday 0800 to 2030, Friday 0800 to 1800, Saturdays generally closed.
To make and receive calls in order to generate leads for Harrington Brooks. Build customer’s interest in the services and products offered by the company and pass these onto the other areas of the business.
Key Skills:
Experience of working in a high volume, targeted, outbound calling environment
Basic computer knowledge/technological skills
Experience of working on a dialler
Good verbal communication skills
Be able to quickly recognise signals of a disgruntled customer and be able to respond appropriately
Ability to comprehend, capture as well as interpret basic customer information
Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
Dependability
Ability to work well as part of a team
Ability to work under pressure and to targets and deadlines
Excellent communication skills
Ability to self motivate
Good time management
Salary:
Salary on request.
Hours of Work:
40 Hours per week.
You will be working on a rotational shift pattern with at least 3 shifts per week requiring you to work until 20:15. The offices are open from 08:00 to 21:00 Monday to Friday and from 09:00 to 13:00 on Saturday
To take inbound enquiries and make outbound calls, to prospective clients and sell the Bankruptcy Advisory Service.
Main Duties:
Work to targets in a Competitive Sales environment.
Conducting ethical business to meet standards, within the regulatory framework.
Chasing late/overdue fees.
Undertaking general administration; following up clients, preparing cases ready to be sent out to clients.
Ensuring paperwork is processed and sent to clients.
Sales Process:
Introduce yourself and the company to the client, input the clients information on to the system
Follow the sales script and conduct the Fact Find.
Present ALL the available options to the client.
If not suitable for Bankruptcy - transfer client to the appropriate department, briefly explaining to the client your reason for referring for an alternate solution
IF suitable for Bankruptcy – gain client commitment.
Arrange payment method and agree payment date.
Explain to the client what documents are required for Bankruptcy.
Arrange a time to conduct an Admin call with the client, to ensure client has received the paperwork.
Conduct admin call and instruct the client to send documents back to us promptly.
Contact the client 2 days before payment date as a payment reminder.
Follow up payment method and ensure payment debited successfully.
Case Administration:
Once the clients documentation is in the office– check and ensure all relevant documents have been received.
Carry out a ‘Mini Draft’ – verify accuracy of information contained in the pack.
Liaise with client – chase missing information / documentation
When the case has all relevant info/docs – complete the final stage of the Bankruptcy process.
Once the Bankruptcy process has been completed, liaise with client and answer any questions or queries.
Key Skills:
Excellent telephone manner, ability to overcome objectives, build rapport and obtain trust
Computer Literate (able to use Microsoft Excel and Word)
Must have the ability to work on own initiative and as part of a team
Must be target driven and able to work under pressure
Excellent communication skills required
Good organisational skills
Salary:
Salary on request.
Hours of Work:
40 hours per week
Contracted between the hours of 8am and 9pm Monday to Sunday on rota based shift pattern however the business currently operates Monday to Friday with occasional weekend work as required
You will be responsible for converting leads from the Lead Generation department into paying clients on a Debt Management Plan.
Main Duties:
Working on a dialler based system you will be taking details of clients and recommending a solution to them after assessing their financial situation
This is a sales role and you will be expected to sell the benefits of a Debt Management plan to a client, within a framework of regulatory aspects that also need to be covered
Bonus driven environment – working towards monthly targets
Following the initial sale of the Debt Management Plan, you will be responsible for chasing the application pack back from the client
Focus on quality as well as quantity, ensuring that the packs that you send out to clients are returned
You will be arranging for the first payment to be taken from clients
Spotting opportunities to recommend Harrington Brooks subsidiary products to clients
Key Skills:
Experience working in a debt management business is desirable
Objection handling
You will be dealing with clients in an undesirable financial position therefore you must be able to empathise with their situation
A drive for customer satisfaction
Excellent telephone manner
Good attention to detail required.
An outstanding attendance record.
Work flexibly to meet customer demands and workload.
Salary:
Salary on request.
Hours of Work:
40 per week
Between the hours of 8am and 9pm Monday to Sunday (as this is a bonus driven role you will be expected to work the hours required to meet your targets)
Shifts will operate on a rota-based system.
To conduct financial reviews over the telephone assessing whether the best advice of the client is to enter into an IVA
Main Duties:
Handling inbound and outbound calls to new and existing clients from a variety of lead sources
To clarify details from the client regarding their current financial circumstances including credit commitments, income and expenditure
Evaluating the clients’ circumstances and then advising them on the best solution to meet their needs based on the information taken
To explain the features and benefits of an IVA to the client ensuring they fully understand the process
To follow up with and respond to any queries once the client has received their Fact Finder pack and ensure this is returned
To collect a ‘Fact Finding’ fee from the client after selling the benefits of an IVA to them
To deal with our customers in a friendly and professional manner and in line with the Company's standards and procedures and statutory regulations
Adding client data to the client database and updating as necessary
Ad hoc duties and projects as required
Comply with the Data Protection Act at all times ensuring our clients data remains safe
Key Skills:
Experience of working in IVA Sales environment desirable
Computer literate with a thorough knowledge of Microsoft Office (Word/Excel/Outlook)
Experience of working on a Dialler desirable
Excellent organisational and administration skills
Strong time management skills
Used to working to targets in a pressured environment
Ability to work well as an individual and as a member of a team
Knowledge of the debt management industry
Knowledge of current Insolvency legislation
Good communication skills both written and verbal
Good attention to detail and high degree of accuracy in data input and processing
An excellent timekeeper with a flexible approach to meeting the needs of our customers
Salary:
Salary on request.
Hours of Work:
40 hours per week
Contracted between the hours of 8am and 9pm Monday to Sunday, however the business currently operates Monday to Friday with occasional weekend work as required
Shifts will operate on a rota-based system.
(download application form here) and email recruitment@harringtonbrooks.co.uk with a covering later stating why you are suitable for this role.