We are delighted to announce the success of our recent ISO 9001 audit which conducted by the ISO QAR. This is great news for Harrington Brooks as it confirms our commitment to meeting the needs and expectations of both our customers and other interested parties.

Companies displaying the ISO 9001 logo are able to demonstrate their commitment to Quality Management

There were no non-conformances raised and the feedback from the auditors was very positive.

What is ISO 9001?

ISO 9001 is the internationally recognised standard for the quality management of businesses. It details the steps necessary to adopt a Quality Management System (QMS) in line with the International Standards Organisation (ISO) and local statutory and regulatory requirements. The ISO 9001:

  • applies to the processes that create and control the products and services an organisation supplies.
  • prescribes systematic control of activities to ensure that the needs and expectations of customers are met.
  • is designed and intended to apply to virtually any product or service, made by any process anywhere in the world.

It deals with the fundamentals of a Quality Management System (QMS) based on eight management principles covering:

  • Customer Focus
  • Leadership
  • Involvement of People
  • Process Approach
  • System Approach to Management
  • Continual Improvement
  • Factual Approach to Decision Making
  • Mutually Beneficial Supplier Relationships.

What is ISO 9001 certification?

Third party certification bodies offer independent confirmation that an organisation meets the requirements of the Standard. This is achieved through an auditing process that involves gathering evidence of conformance to the requirements of each clause of the standard.

The benefits of implementing ISO 9001

Implementing a Quality Management System will motivate staff by defining their key roles and responsibilities. Cost savings can be made through improved efficiency and productivity, as product or service deficiencies will be highlighted. From this, improvements can be developed, resulting in less waste, inappropriate or rejected work and fewer complaints. Customers will notice that orders are met consistently, on time and to the correct specification.

This successful audit will further insure the delivery of our high standards of quality and service expected by our customers.