The first Harrington Brooks Creditor Conference takes place in March this year – so what does that mean to you and why does it matter?

Part of the service

Part of the service you pay for involves us negotiating with the companies / creditors you owe money to, in order to agree a plan of repayments and we aim to get your creditors to freeze or reduce the interest you pay whilst you are on plan. We can’t guarantee that creditors will do this, but any reduction or freeze in the rate of interest means that your debts won’t increase, or increase at a slower rate, helping you to pay them off at a quicker pace. You can start to take control of your debts.

We speak to a range of creditors, on a daily basis, as part of our commitment to customers. Maintaining a healthy relationship with creditors helps us to get the best possible outcomes and ensures we are working with the right information and processes to create an efficient service.

The Creditor Conference aims to strengthen these relationships and also provides a useful insight in to life on both sides of the creditor and customer fence.  Some of the UK’s biggest operators in the world of finance, retail and debt management will be there, including Barclaycard, Vanquis, HSBC and Shop Direct.

“Trying to keep our customers and creditors happy can be a fine balancing act. We have the interests of both to consider and must always do the right thing to get the best outcome. We make sure that our relationships with the creditors are healthy in order to get a solution which benefits them and the customer. Our creditor conference will strengthen these links.”

Darryl Matthews, Group Head of External Relations

Negotiating with creditors

If you’re on an IVA or DMP then you’ll be aware of the process when it comes to speaking to your creditors. We can never guarantee that a creditor will or won’t accept a new payment proposal, nor can we guarantee that they will freeze interest and charges. But we can help to manage the relationship where your finances and creditors are concerned. Making life easier, simpler and less stressful.

Important speakers

One of the speakers at the Conference will be Mike Kane, MP for Wythenshawe and Sale East. Because some of his constituents, that are also local to Harrington Brooks, deal with unsecured debts daily, he makes it his business to understanding some of the problems that arise from personal debt. The more we talk about debt the better, don’t ignore debt!

Vulnerable customers

We will be using the Conference to discuss how both Harrington Brooks and creditors can best support those customers who need extra help in understanding their circumstances and the options available. Many companies attending have specialist support teams for vulnerable customers, as do Harrington Brooks, so the Conference provides an ideal opportunity to exchange best practice ideas, successes and experiences. Collectively, we look to keep improving the service on offer.

“Any customer who is faced with the uncertainty of debt problems is treated fairly, sympathetically and with compassion, but we acknowledge that there are occasions when some customers need a slightly different approach because of their circumstances. With a dedicated team managing vulnerable customers we are well placed to manage the needs of our customers whilst delivering an efficient and quality service.”

Susan Yates, Director of Operations, Harrington Brooks.

We’ll let you know how the day goes.