Harrington Brooks reports significant changes in creditor behaviour since the Financial Conduct Authority (FCA) began their new regime and also outlines plans for a smoother working relationship with the creditor community.

Our credit relations team ensure we have strong levels of trust and co-operation with creditors.

Since the advent of changes in the regulation of the consumer credit sector on 1 April 2014, we have found there to be a noticeable shortening of response times from creditors, especially smaller companies. Some are still lagging behind FCA guidance on turnaround times, which makes the job and responsibility of the credit relations team even more important.